As an owner, fessing up to missteps in business building and management is hard. When you know something isn’t going well in your operational systems or with your personnel, it’s easy to stand back and put your head in the sand or focus on something less challenging. The cost is your relational and professional credibility with your staff. You can’t afford that cost. It’s both too high and hard to come back from. So, what do you do? You have to face it head-on. Name it clearly without blaming or shaming anyone - especially yourself. Then, outline what needs to be done, write out the steps, and take action.